Security Control Room Operative

Location: York
Pay: £19.91 per hour
Hours: Average 33.6 hours per week + regular overtime opportunities

Why this role stands out

This is a highly paid, high-responsibility control room role at the centre of Britsafe’s operations.

You won’t just be watching screens — you’ll be:

• Coordinating staff across multiple sites

• Managing live operational issues in real time

• Acting as a first response point during incidents and emergencies

With an exceptional hourly rate of £19.91 and frequent opportunities to increase your earnings through additional shifts, this role is ideal for someone who wants both responsibility and reward.

The Role

Working in a busy, fast-paced control room, you will play a critical part in ensuring the smooth running of operations across multiple client sites.

This is a highly technical position, requiring confidence with a variety of IT systems and the ability to manage large amounts of information accurately and efficiently.

Key responsibilities include:

• Monitoring staff attendance, rostering, and deployment across sites

• Using multiple systems to check pay, billing accuracy, and shift allocation

• Managing patrol monitoring systems and site activity logs

• Acting as the primary escalation point for operational issues and emergencies

• Responding to alarms and coordinating rapid responses

• Arranging cover for absences and resolving staffing gaps in real time

• Escalating performance or welfare concerns appropriately

• Maintaining clear, accurate records of all incidents and actions

• Handling a high volume of incoming calls and communicating confidently with staff, clients, and emergency services

Shift Pattern

• Rotating days, mids, and nights

• Average 33.6 hours per week

• Includes two out of every five weekends

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Shift times:

• Day: 08:00 – 16:00

• Mid: 16:00 – 00:00

• Night: 00:00 – 08:00

• Weekends: 08:00–20:00 or 20:00–08:00

About You

This is not an entry-level role — we are looking for someone who is:

• Highly IT literate and comfortable using multiple systems simultaneously

• Able to work in a fast-paced, high-pressure environment

• Proactive, alert, and quick-thinking

• A strong communicator who can confidently manage a high volume of calls

• Organised and detail-focused, with excellent record-keeping skills

• Committed, reliable, and able to work days, nights, and weekends

A full SIA License is essential - no applicants will be considered without this.